SAP SuccessFactors full suite for a Singapore trade union federation
Seven integrated modules, 1,200+ employees, and every record migrated off a customized third-party SaaS HRMS without manual re-entry.
Employee records maintained in SuccessFactors
Modules implemented, integrated across the suite
Months to implement, phased to the client roadmap
Months of hyper-care after go-live
Client overview
Our client is one of the trade unions which handles a network of professional associations and partners across all sectors of Singapore.
Their vision is to help workers of all collars, ages and nationalities achieve gainful employment through better jobs, and a better living through higher wages, so they can live a better life. An HR platform serving that mission has to work as well for the people running it as for the members it exists to represent.
The platform had stopped keeping up
The client was running their HR operation on an HRMS delivered as a SaaS application by a third-party vendor. They were looking to enable employee and manager self-service alongside cross-module integrations — neither of which the incumbent platform gave them. More than 1,200 employee records were maintained on it.
The key business challenges
5 in totalDecentralized data across cross-module processes.
DataThe existing HRMS had been customized heavily, and in an unstructured way.
PlatformA global solution was needed — lower administrative cost, consistent processes across the organization.
Cost & processFull control over the system was expected, rather than a SaaS model, particularly where confidential data was concerned.
GovernanceExisting employee data had to be migrated as it stood, without manual intervention.
MigrationThe VISCAP solution
- Employee Central, PMGM, Recruiting, Onboarding, Learning, Compensation and Succession modules were implemented as one connected suite.
- SAP’s standard InfoPorter solution was used to migrate existing employee master data into SuccessFactors — answering the requirement that nothing be re-keyed by hand.
- We understood all existing HR business processes and challenges, and worked on a consultative approach for each business solution.
- A multi-hatter review mechanism was configured in PMGM, defining the cross-module role in Employee Central.
- Integration with SAP S/4 Payroll and multiple other applications was delivered.
- SAP CPI was used for the integrations, along with data monitoring facilities.
- SuccessFactors cross-module integrations were highly utilized to give a robust solution.
Programme implemented in 12 months with 3 months of hyper-care support — the schedule the customer suggested, to fit their internal roadmap.
Benefits
The immediate benefits the federation saw once the suite was live.
For employees
- Improvements in the employee user experience and satisfaction, with a fresh new UI
- Leave management became hassle-free
- Learning management simplified, with advanced learning materials and a feedback system
For managers
- Real-time insight into the entire workforce
- Processes stay on track with proactive alerts and notifications
- A quantifiable performance management system
For the organization
- Employees better tuned towards organizational strategies
- Consistent processes at lower administrative cost across the organization
- Confidential data held under the client’s own control rather than a vendor’s SaaS model
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Planning a SuccessFactors suite of your own? Speak with VISCAP’s HXM team about your current HR platform, the modules in scope and how the data moves across.